All of our products are designed and developed in Japan.(Some items may be manufactured at overseas factories, but they are managed under our strict Japanese quality standards.)

We do our best to display products accurately, but colors may appear slightly different depending on your device or viewing environment.

We are sorry, but gift wrapping services are not available at this time.

We accept credit cards (Visa, Mastercard, JCB, American Express), Apple Pay, Google Pay, Shop Pay and PayPal.

Yes, you can add multiple products to your cart and place them in a single order.

Once your order has been confirmed, cancellations and changes cannot be accepted. Please double-check your order before completing checkout.

Yes. As this is a global online store, we ship worldwide (with some exceptions).
Please refer our Shipping Policy for more details.

Orders are usually shipped within 7 business days, and delivery time depends on the destination country or region.
Please refer our Shipping Policy for more details.

(Please note that we do not ship on weekends and Japanese national holidays.

Please refer to our Business Day Calendar for scheduled holidays.

Backordered, pre-order, or certain
promotional items may require additional processing time.)

Shipping costs vary depending on the total weight of your order and the shipping destination. The amount will be calculated automatically at checkout.
Please refer our Shipping Policy for more details.

Yes, once your order has shipped, we will send you an email with tracking information.

At this time, we’re not able to accommodate requests for specific shipping carriers.

Unfortunately, we do not offer scheduled delivery.

Import duties, taxes, VAT, and other charges related to delivery may apply depending on the destination country or region.
If applicable, these fees are the responsibility of the customer and are not included in the product price or shipping costs.
We are unable to estimate these charges in advance.

No, you can check out as a guest. However, creating an account makes future purchases easier and allows you to track your order history.

Yes, by subscribing to our mailing list, you will receive information on new products and promotions.

We generally do not accept cancellations, returns, or exchanges once items have been shipped, except in cases of defective or incorrect items.

If your order arrives damaged or defective, please contact us through the inquiry form within 7 days of delivery. We will arrange a replacement, and we will cover return shipping costs.

Please note that we cannot accept returns in the following cases:
1. Items that have already been used (except defective products).
2. Items that were damaged or soiled after delivery due to customer handling.
3. Items returned more than 7 days after delivery.
4. Returns due to customer preferences (e.g., “different from what I expected”).

If you wish to request a return or exchange, please contact us in advance via the inquiry form.

We sincerely apologize for the inconvenience. Please contact our support team as soon as possible so we can promptly resolve the issue.

We do not issue invoices or receipts directly. A payment confirmation will be provided by the payment service provider you used.

For shipping confirmation, an email with your order details will be sent once the items are dispatched.

Please check your spam or junk mail folder, as our messages may have been filtered there.
Before placing an order, make sure that your email settings allow you to receive emails from us.
If you still do not receive emails after checking, please contact us through the inquiry form.

Some site features may not display properly depending on your browser.

Please note that Microsoft Internet Explorer is not supported.

We recommend using the latest versions of:
• Google Chrome (macOS, Windows, Android)
• Safari (macOS, iOS)
• Microsoft Edge (macOS, Windows)