Termos de serviço

These Terms of Use (hereinafter referred to as the “Terms”) set forth the conditions for the use of the online store (hereinafter referred to as the “Service”) provided by LIHIT LAB., INC. (hereinafter referred to as the “Company”) on this website. Customers who use the Service are requested to carefully read these Terms before using the Service, and to use the Service only after agreeing to all of the conditions set forth herein. These Terms apply to all customers using the Service, including any person, corporation, organization, or other entity (collectively, “Customers”). Customers are requested to carefully read these Terms before using the Service, and to use the Service only after agreeing to all of the conditions set forth herein.

Article 1 (Application)

1. Customers (including users and both individual and corporate customers, collectively referred to as the “Customers”) shall be deemed to have agreed to comply with these Terms by using the Service.
2. In connection with the Service, the Company may establish various rules and other provisions in addition to these Terms (collectively, the “Individual Policies”). Individual Policies include, without limitation, the Return & Refund Policy, Shipping Policy, Guidelines, information regarding customs duties and import regulations, campaign rules, and any other matters separately established by the Company. Regardless of their titles, all Individual Policies constitute an integral part of these Terms.
3. In the event of any inconsistency between the provisions of these Terms and those of any Individual Policy, the provisions of the Individual Policy shall prevail, unless otherwise expressly provided therein.
4. Information regarding the business operator of the Service, sales prices, shipping fees, return conditions, and other matters is provided in the “Notation Based on the Act on Specified Commercial Transactions.”
5. For the purposes of these Terms, “Consumer” means an individual to whom consumer protection laws apply, excluding corporate Customers (the “Consumer”).

Article 2 (User Registration)

1. Any person, corporation, organization, or other entity that wishes to use the Service (hereinafter referred to as the “Applicant”) shall apply for user registration in accordance with the procedures prescribed by the Company, and the registration shall be deemed complete when the Company approves such application 
2. The Company may decline an application for user registration if it determines that any of the following circumstances apply to the Applicant, and the Company shall not be obligated to disclose the reason for such decision.
   
   • If the Applicant has submitted false information in connection with the registration application 
   • If the Applicant has previously violated these Terms
   • If the application is made for the purpose of placing large-volume orders, resale, or any other purpose deemed inappropriate by the Company
   • If the Company otherwise determines that the registration is not appropriate

Article 3 (Management of IDs and Passwords)

1. Customers shall be responsible for managing the IDs and passwords used for the Service. In the case of corporate or organizational Customers, such Customers shall also bear full responsibility toward the Company for the management of IDs and passwords by their employees and any other related personnel.
2. Customers shall not transfer, lend, or share their IDs or passwords with any third party. Any login made using an ID and password that match the registered information shall be deemed to have been made by the Customer. The Company shall not be liable for any damages arising from the use of external authentication services, including Google, Apple, and LINE, or from any failures or malfunctions of such services.
3. The Company shall not be liable for any damages arising from the use of a Customer’s ID or password by any third party, except where such damages result from the Company’s willful misconduct or gross negligence. In addition, the Company’s liability, if any, shall be limited to direct damages only. The Company shall not be liable for any special, indirect, or consequential damages, including loss of profits.

Article 4 (Formation of Sales Contract)

1. A sales contract shall be deemed formed when the Customer submits a purchase offer to the Company through the Service and the Company issues a notice of acceptance of such offer. The order confirmation email sent by the Company merely acknowledges receipt of the Customer’s order and does not constitute the Company’s acceptance or the formation of a contract. The payment process for the order shall begin at the time the Customer finalizes the purchase offer.
2. Ownership of and risk in the product shall transfer to the Customer when the Company hands the product over to the carrier. However, for consumers located in the EU or in other regions designated by applicable law, the Company shall provide economic compensation—by way of refund or reshipment of a replacement product—for any loss or damage occurring during transportation until the product is delivered to the consumer, in accordance with applicable consumer protection laws.
3. Customs duties, import taxes, and any other local taxes shall be borne by the Customer. Loss or damage occurring during shipment shall be handled in accordance with the carrier’s policies, and the Company shall not be liable unless such loss or damage is attributable to the carrier.
4. The Company may cancel the sales contract without prior notice to the Customer if any of the following circumstances apply: (1) The Customer has violated these Terms (2) Delivery cannot be completed due to an unknown address or prolonged absence (3) The Customer engages in conduct falling under the prohibited acts set forth in Article 6 (4) The Customer delays or fails to fulfill payment obligations and payment cannot be confirmed (5) Payment by credit card cannot be processed (6) The Customer is a minor under Japanese law and has placed an order without parental consent (7) The ordered product is out of stock and no restock schedule is available (8) The product becomes damaged, defective, or otherwise unusable before delivery, and no replacement stock is available and no restock schedule is available (9) The product becomes unavailable due to discontinuation of production or other reasons (10) The Company’s risk management system determines that the order is likely fraudulent (11) The Customer does not respond to the Company’s inquiries regarding order confirmation (12) The Company determines that the relationship of trust between the Company and the Customer has been impaired
5. The methods of payment, shipping, cancellation of purchase offers, returns, and other procedures relating to the Service shall be governed by the rules separately established by the Company. If the Customer resides in a region or country where applicable laws grant consumers a statutory right of return (including return periods and conditions), such laws shall take precedence.

Article 5 (Copyrights and Intellectual Property Rights)

All copyrights, patent rights, utility model rights, design rights, trademark rights, and other intellectual property rights relating to the content available on the Service (including, but not limited to, information, materials, images, audio, video, designs, text, programs, and other content) are owned by the Company or by the rights holders who have licensed such rights to the Company. Except for personal use or other cases permitted under applicable copyright laws, Customers may not use such content without the prior permission of the Company, including but not limited to reproduction, modification, distribution, adaptation, dissemination, reposting, public transmission, or scraping.

The trademarks used in the Service (including logos and other marks) are protected under trademark laws, unfair competition prevention laws, and other applicable intellectual property laws. Customers may not use such trademarks, including for purposes such as incorporation into social media icons, without the prior written permission of the Company.

Article 6 (Prohibited Acts)

Customers shall not engage in any of the following acts:

1. Acts that infringe, or may infringe, the property, privacy, or other rights of the Company or any third party 
2. Acts that cause, or may cause, disadvantage or damage to the Company or any third party 
3. Acts that are, or may be, contrary to public order and morals
4. Criminal acts, acts that lead to criminal acts, or acts that may lead to such acts
5. Submitting false information, including registering another person’s email address
6. Conducting business activities, engaging in acts for commercial or profit seeking purposes, or preparing for such activities 
7. Engaging in political campaigning, religious solicitation, or similar activities 
8. Acts that defame or damage the reputation or credibility of the Company or any third party 
9. Using or providing computer viruses or other harmful programs, or engaging in acts that may involve such use or provision
10. Providing benefits, directly or indirectly, to antisocial forces in connection with the Service 
11. Acts that violate, or may violate, applicable laws, regulations, or ordinances 
12. Automatically collecting information from the Service or placing excessive load on the servers through scraping, crawling, bots, or similar technologies 
13. Any other acts that the Company deems inappropriate.

Article 7 (Precautions Regarding Product Use)

The products sold through the Service are general stationery items and are not designed as toys intended for children aged twelve (12) or under. If the Customer allows a child to use the product, the Customer shall ensure that the product is used under the supervision of a parent or guardian.

Article 8 (Suspension of the Service)

1. The Company may suspend or interrupt the provision of all or part of the Service without prior notice to the Customer if the Company determines that any of the following circumstances apply: 
   • When performing maintenance or updates on the computer systems related to the Service
   • When the provision of the Service becomes difficult due to force majeure events such as earthquakes, lightning, fire, power outages, or natural disasters
   • When computers, communication lines, or other systems are stopped due to accidents 
   • When failures occur in services provided by third parties, including cloud services, external payment services, or telecommunications carriers
   • When the Company otherwise determines that the provision of the Service is difficult
2. The Company shall not be liable, regardless of the reason, for any disadvantage or damage incurred by the Customer or any third party as a result of the suspension or interruption of the Service.
   

Article 9 (Restriction of Use and Deregistration)

1. The Company may, without prior notice to the Customer, restrict the Customer’s use of all or part of the Service or cancel the Customer’s registration if the Company determines that any of the following circumstances apply. For the avoidance of doubt, “restriction of use” refers to a temporary measure, while “deregistration” refers to the termination of membership.
    • If the Customer violates any provision of these Terms}
    • If it is found that the Customer has submitted false information in the registration details
    • If the credit card registered by the Customer as a payment method becomes unavailable
    • If the Customer fails to fulfill payment obligations
    • If the Customer does not respond to communications from the Company for a certain period
    • If the Customer has not used the Service for a certain period since the last use
    • If the Customer delays or fails to make payment of the purchase price or other obligations
    • If the Customer repeatedly returns or cancels orders
    • If the Company reasonably determines that the Customer has engaged in fraudulent orders, chargebacks, resale oriented purchases, or other conduct indicating a high likelihood of fraud
    • If the Company otherwise determines that the Customer’s use of the Service is inappropriate
2. The Company shall not be liable for any damages incurred by the Customer as a result of any action taken by the Company under this Article.

Article 10 (Termination of Membership)

Customers may delete their membership account by completing the account deletion procedures prescribed by the Company. Even after such deletion, any unpaid fees or other obligations incurred prior to such deletion shall remain in effect and shall not be extinguished. The handling of personal information after such deletion shall be governed by the Company’s Privacy Policy.

Article 11 (Disclaimer of Warranties and Limitation of Liability)

1. While the Company endeavors to ensure the accuracy of the content posted on the Service, the Company makes no warranties of any kind regarding the completeness, usefulness, accuracy, reliability, safety, or any other aspect of such content.
2. The use of the Service shall be at the Customer’s own responsibility. The Company shall not be liable for any damages arising from the Customer’s communication environment, device environment, settings, or other similar factors. Furthermore, the Company shall not be liable for any direct or indirect losses or damages incurred during the Customer’s use of the Service, including those arising from services provided by third parties such as payment services or delivery services. However, this limitation shall not apply where the Company’s liability cannot be limited under applicable consumer protection laws.
3. Except in cases of the Company’s willful misconduct or gross negligence, the Company’s liability for any damages incurred by the Customer in relation to the Service or the products shall be limited to the purchase price of the relevant product. If the Customer uses the Service as a consumer and applicable consumer protection laws do not permit such limitation, those laws shall prevail.

Article 12 (Shipping, Customs Duties, and Import Procedures)

1. The point of origin for products sold through the Service is Japan. When products are shipped overseas, the Customer shall be deemed the importer of record for the relevant products.
2. Unless otherwise indicated, customs duties, import taxes, VAT, and any other public charges arising from the importation of the products shall be borne by the Customer. 
3. Whether the price presented by the Company is DAP (duties and taxes unpaid) or DDP (duties and taxes included) shall be clearly indicated on the product page or at checkout.
4. Delivery may be delayed due to customs procedures in the destination country or region, circumstances of local delivery carriers, delays in air transportation, or other similar factors.
5. Delays caused by customs procedures fall beyond the responsibility of the Company, and the indicated delivery period is for reference only and is not guaranteed. 
6. Customs authorities or local delivery carriers may impose additional charges, which shall be borne by the Customer. 
7. Displayed prices do not include local VAT or customs duties, and the Customer shall pay these charges upon delivery. 
8. For further details, please refer to the “Shipping Policy” and “Return & Refund Policy.”

Article 13 (Changes to the Service)

The Company may change, add to, or discontinue all or part of the Service without prior notice to or consent from the Customer, and the Company shall not be liable for any damages incurred by the Customer as a result of such changes, additions, or discontinuation.

Article 14 (Amendments to the Terms of Use)

The Company may amend these Terms without prior notice to or consent from the Customer. The amended Terms shall become effective at the time they are posted on the Service, and the Customer shall be deemed to have agreed to the amended Terms upon any subsequent use of the Service.

Article 15 (Handling of Personal Information)

The Company’s Privacy Policy, as separately established by the Company, shall constitute a part of these Terms. For further details, please refer to the Privacy Policy. https://www.shopify.com/jp/legal/privacy

Article 16 (Notices and Communications)

Notices or communications between the Customer and the Company shall be made in accordance with the methods prescribed by the Company. Unless the Customer submits a change request in the manner separately designated by the Company, the Company shall deem the contact information currently registered by the Customer to be valid and shall send notices or communications to such contact information. Any such notices or communications shall be deemed to have been received by the Customer at the time they are sent by the Company.

Article 17 (Prohibition of Assignment of Rights and Obligations)

The Customer may not assign or pledge the Customer’s contractual position under the Service Agreement, or any rights or obligations under these Terms, to any third party without the prior written consent of the Company.

Article 18 (Severability)

If any provision of these Terms, or any part thereof, is held to be invalid or unenforceable under applicable laws, the remaining provisions shall continue in full force and effect.

Article 19 (Governing Law and Jurisdiction)

1. Unless otherwise provided, the use of the Service and the interpretation and application of these Terms shall be governed by the laws of Japan. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall be excluded. 
2. The English version of these Terms shall be deemed the official and controlling version, and only the English version shall have legal effect. Any translations are provided solely for reference purposes, and in the event of any inconsistency or discrepancy between the English version and a translation, the English version shall prevail.
3. Unless otherwise provided, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance for all disputes arising out of or relating to the Service.
4. If any mandatory laws applicable in the Customer’s region or country restrict the application of all or part of this Article, the Company shall comply with such laws, and such laws shall prevail.

Addendum: Customer Product Reviews

This Addendum applies to product reviews submitted on the LIHIT LAB. Global Online Store. By submitting a product review, the Customer shall be deemed to have agreed to this Addendum. Product reviews submitted through questionnaires or surveys are also subject to this Addendum.

Handling of Submitted Reviews

1. Customers may submit reviews only for products purchased through the Online Store. 
2. Submitted reviews will be posted on the official Online Store after the Company confirms that they meet the posting standards. Posting may take several days. 
3. Reviews that conflict with the purpose of the Service or do not meet the posting standards may, at the Company’s discretion, not be posted. Depending on the content of the submission, the Company may contact the Customer if deemed necessary. 
4. Once submitted, reviews cannot be edited or deleted. The Company is unable to accommodate requests for modification or deletion.

Posting Standards

1. If the Company determines that a review contains, or is likely to contain, any of the following content, the Company may edit part of the content or refrain from posting it. Even after posting, the Company may remove the review without notice.
   • Content involving usage or information that may pose a risk to physical safety 
   • Content unrelated to the Company’s products
   • Content regarding order cancellations, changes, or delivery issues For opinions or requests, please contact us through the inquiry form.
   • Content deemed to reflect misuse of the product
   • Content that may cause misunderstanding about the product, including claims exceeding the product’s actual performance 
   • Content containing expressions that may make other users uncomfortable (e.g., obscene, violent, cruel, or discriminatory expressions) 
   • Defamatory content or content contrary to public order and morals 
   • Content infringing the rights of others (e.g., copyrights, trademarks, portrait rights) 
   • Duplicate submissions of the same content
   • Content containing information that identifies individuals or organizations (e.g., names, phone numbers, email addresses, URLs)
   • Content containing links to external websites 
   • Content containing harmful programs or scripts
   • Content deemed to be promotional or advertising in nature
   • Content infringing the copyrights or other rights of the Company or third parties (e.g., reproduction of newspaper or magazine articles) 
   • Content that may cause reputational damage, brand harm, loss of trust, or other adverse effects on the Company or its affiliates
   • Content connected to or encouraging criminal activity 
   • Content that violates applicable laws or regulations
2. For reviews comparing the Company’s products with those of other companies, the Company will not display the names of other companies or products.
3. The Company is under no obligation to disclose to the Customer or any third party the reasons for non-posting or deletion of a review, and the Customer agrees to this in advance.

Disclaimer

The Company assumes no responsibility for the accuracy, reliability, or safety of the content of reviews submitted by Customers. The Company shall also bear no responsibility for any damages arising from disputes between Customers or between a Customer and a third party.

Notes on Review Content and Related Information

By submitting a review, the Customer grants the Company a non-exclusive, royalty-free, worldwide, and perpetual right to use the review for the purposes of advertising, promotion, and enhancing the use of the Service, including reproduction, editing, adaptation, publication, and display. The Company may publish such reviews in printed materials, the official Online Store, the official website, Instagram, Facebook, X (formerly Twitter), email newsletters, and other media. The Company is under no obligation to display the Customer’s name associated with the original submission. Reviews submitted by Customers may be used as reference for product development or improvement; however, no rights or compensation shall arise for the Customer as a result of such use.