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◆ Cancellations and Returns (Refunds and Exchanges)

Except in cases attributable to the Company, we do not accept cancellations or changes for the customer’s convenience. However, consumers residing in the European Union, the United Kingdom, or any other country or region where applicable consumer protection laws grant consumers a statutory right to cancel (right of withdrawal/return) may request a return for any reason within 14 days after receiving the product (or within any other period prescribed by applicable mandatory local law). In such cases, unless otherwise provided by law, the customer shall bear the cost of return shipping for returns made for the customer’s convenience.
We take every care to ensure the quality of our products.
However, if a product is defective or differs from your order, please contact us via the inquiry form, preferably within 7 days after delivery. When contacting us, please describe the defect or damage and, if possible, provide photographs showing the condition by email or other means. This will help us investigate the issue and respond more efficiently. We will investigate the matter and arrange a replacement or provide another appropriate solution.

Notwithstanding the above, returns cannot be accepted in the following cases:
• For returns made for the customer’s convenience, if, after opening, the product shows signs of use, wear, or deterioration to such an extent that its value has been materially reduced (excluding any opening unavoidable for the purpose of inspecting the contents).
• Products that have been scratched, soiled, damaged, lost, or discarded due to circumstances attributable to the customer (including the product packaging and instruction manuals).
• Returns for the customer’s convenience requested after the return period prescribed by applicable local law (such as 14 days) has expired.

If the product is defective, the Company will bear the return shipping costs.
If, after shipment, the customer refuses to accept delivery for reasons attributable to the customer (including refusal to pay local customs duties or VAT), or if the product is returned to Japan due to the customer’s prolonged absence, the Company may process the refund after deducting from the refund amount the round-trip international shipping costs and any actual handling fees, customs clearance costs, and other related expenses incurred.
If a product that was originally delivered with free shipping is returned, the outbound shipping cost will be deducted from the refund amount. (This does not apply where the product is defective.)
If a defective product cannot be replaced with the same or an alternative product due to discontinuation or other reasons, we may provide a refund instead.
※ Please contact us via the Inquiry Form regarding any return (refund or exchange).