إشعار قانوني

Business Operator

Seller
LIHIT LAB., INC.

Address
1-1-22 Noninbashi, Chuo-ku, Osaka 540-8526, Japan

Person Responsible for Sales
Tatsuya Fujita

Website URL
https://global-store.lihit-lab.com/

Telephone
03-5823-6647

Email
info-global1938@lihit-lab.co.jp
※For customer inquiries only. Sales and solicitation emails are not accepted. Please use the inquiry form on our official website.
https://global-store.lihit-lab.com/pages/contact

Business Hours
9:00 - 17:00

Closed
Saturdays, Sundays, public holidays, summer holidays, year-end and New Year holidays, and other company holidays

Prices and Additional Charges

Sales Price
Please refer to the product detail page for each item.

Additional Charges Other than the Product Price
• Shipping: Please refer to the Shipping Rate Table for shipping charges applicable to each country or region.

• Customs Duties and Local Taxes (DAP): Customs duties, value-added tax (VAT), import consumption tax, customs clearance fees, and other charges imposed in the destination country or region are not included in the displayed prices. Customers are responsible for paying such charges directly to the carrier or customs authorities upon receipt of the products.

• Payment Fees: Fees may apply depending on the payment method selected.

Payment and Delivery

Payment Methods
• Credit Card (Visa, Mastercard, American Express, JCB)
• Online Payment (Apple Pay, Google Pay, Shop Pay, PayPal)

Carrier
DHL

Shipping Time
Orders will be shipped within seven (7) business days after order confirmation, except for pre-order or out-of-stock items. Due to the nature of international shipping, customers cannot specify a delivery date or time.

Cancellations, Returns and Exchanges

Cancellations and Changes
As a general rule, cancellations and changes are not accepted. Once an order has been confirmed, cancellations or changes for reasons attributable to the customer cannot be accepted.

However, consumers residing in countries or regions where applicable law provides a statutory cancellation or withdrawal right, including a 14-day right of withdrawal in the EU, the United Kingdom, or similar jurisdictions, may cancel or return their orders in accordance with such applicable law.

Defective Products or Incorrect Deliveries
We take every care to ensure product quality. If you receive a defective product or an incorrect item, please contact us via the inquiry form, preferably within seven (7) days after delivery. After confirming the circumstances, we will provide a replacement or refund as appropriate. We may ask you to provide photographs of the defect by email or other means where necessary. If the product is confirmed to be defective or incorrectly delivered, we will bear the applicable shipping charges and fees.

Cases Where Returns Cannot Be Accepted
• Returns for the customer’s convenience (except where permitted by applicable law)
• Products that have been scratched, soiled, or damaged due to the customer’s responsibility, or that have been lost or discarded
• Products that, after opening, show use or wear that materially reduces their value
• Return requests for the customer’s convenience made after the applicable statutory return period (such as 14 days) has expired

Refusal of Delivery or Extended Absence
If products are returned to us due to the customer’s refusal to pay customs duties, VAT, or other local charges, or due to an extended absence, the order will be treated as cancelled. We will refund the order amount after deducting the actual costs of round-trip international shipping and any customs clearance and return-related fees incurred.

Contact
Please contact us via the inquiry form.